Refund Policy

This Refund Policy explains how refunds and cancellations work for products sold by Juan Carlos Pereyda Villa, a sole trader registered in Mexico as a persona física con actividad empresarial (RFC PEVJ850228R19), trading as Safa Studios and Excellence University. It forms part of our Terms of Service. Prices are set in euros (EUR) and charged in your local currency through our payment processor, Stripe.

AI Executive Program: 14-day money-back guarantee

The AI Executive Program comes with a 14-day money-back guarantee. If you are not satisfied, you may request a full refund within 14 days of session 1, the first live or scheduled session of your program. The 14-day window begins on the date session 1 takes place.

To request a refund, email refunds@excellenceuniversity.org from the address on your account within the 14-day window. Approved refunds are issued to your original payment method. Your final refunded amount may differ slightly from the amount charged due to currency conversion by your payment provider, which is outside our control. After the refund is processed, your access to the program ends.

Downloadable bonuses included with a program, such as an ebook or audiobook, remain yours to keep. Where a bonus has been downloaded, we may deduct its separately listed retail value from the refund. Third-party costs you incur directly, such as subscriptions to AI tools used during a program, are not purchased from us and are not refundable by us.

AI School membership: cancel anytime

The AI School is a monthly membership that renews automatically each billing period. You can cancel anytime from your account settings or by emailing support@excellenceuniversity.org. When you cancel:

• your membership stays active until the end of the current billing period, and you keep access until then;
• you are not charged for the next period;
• monthly membership fees already paid for the current period are non-refundable, except where required by law.

Statutory consumer rights

Nothing in this policy limits any non-waivable rights you have under the consumer-protection laws of your country of residence. Some jurisdictions, including in the EU, provide a statutory right to withdraw from certain purchases. Where you begin accessing digital content immediately, that right may be limited once delivery has started and you have acknowledged this.

If you are a consumer in the European Union or the United Kingdom, you normally have 14 days to withdraw from a distance contract. At checkout you may ask us to begin providing the Services immediately, within that 14-day period. If you do, and the Services are fully performed within it, you lose the right to withdraw. If you withdraw while the Services are only partly performed, you pay a proportionate amount for what was provided up to that point. For downloadable digital content, the right to withdraw is lost once the download begins with your express consent and acknowledgement.

How refunds are processed

Approved refunds are returned to the original payment method. Processing times depend on your payment provider and typically take 5 to 10 business days to appear on your statement.

Chargebacks

If you have a billing concern, please contact us first at refunds@excellenceuniversity.org so we can resolve it. Filing a chargeback without contacting us may result in suspension of your account while the dispute is reviewed.

Changes to this policy

We may update this Refund Policy from time to time. The version in effect at the time of your purchase applies to that purchase.

Contact

For refund and cancellation questions, contact refunds@excellenceuniversity.org.