Refund Policy

This Refund Policy explains how refunds and cancellations work for products sold by [REVIEW: Safa Studios legal entity name], operating X University (full legal name Excellence University) in alliance with Excellence University, part of SGV. It forms part of our Terms of Service. Prices are set in euros (EUR) and charged in your local currency through our payment processor [REVIEW: Stripe entity, e.g. Stripe Payments Europe, Ltd.].

AI Executive Program: 14-day money-back guarantee

The AI Executive Program comes with a 14-day money-back guarantee. If you are not satisfied, you may request a full refund within 14 days of session 1, the first live or scheduled session of your program. The 14-day window begins on the date session 1 takes place.

To request a refund, email [REVIEW: refunds contact email] from the address on your account within the 14-day window. Approved refunds are issued to your original payment method. Your final refunded amount may differ slightly from the amount charged due to currency conversion by your payment provider, which is outside our control. After the refund is processed, your access to the program ends.

[REVIEW: confirm whether any non-refundable bonuses, downloadable materials, or third-party costs are excluded from the guarantee.]

AI School membership: cancel anytime

The AI School is a monthly membership that renews automatically each billing period. You can cancel anytime from your account settings or by emailing [REVIEW: support contact email]. When you cancel:

• your membership stays active until the end of the current billing period, and you keep access until then;
• you are not charged for the next period;
• monthly membership fees already paid for the current period are non-refundable, except where required by law.

Statutory consumer rights

Nothing in this policy limits any non-waivable rights you have under the consumer-protection laws of your country of residence. Some jurisdictions, including in the EU, provide a statutory right to withdraw from certain purchases. Where you begin accessing digital content immediately, that right may be limited once delivery has started and you have acknowledged this. [REVIEW: confirm statutory cooling-off and digital-content waiver wording for target markets with counsel.]

How refunds are processed

Approved refunds are returned to the original payment method. Processing times depend on your payment provider and typically take [REVIEW: refund processing time, e.g. 5 to 10 business days] to appear on your statement.

Chargebacks

If you have a billing concern, please contact us first at [REVIEW: refunds contact email] so we can resolve it. Filing a chargeback without contacting us may result in suspension of your account while the dispute is reviewed.

Changes to this policy

We may update this Refund Policy from time to time. The version in effect at the time of your purchase applies to that purchase.

Contact

For refund and cancellation questions, contact [REVIEW: refunds contact email].